Terms and Conditions

Last updated: 18 October 2026

1. Terms

1. 1.1These terms and conditions (Terms) are entered into between WiseList Pty Ltd (ABN 86 625 148 496) (we, our or us) and you, the person using our mobile application available on the Apple App Store and Google Play Store (App).
2. 1.2We may amend these Terms at any time, by providing written notice to you or by advising you by notification on our Platform. By continuing to use our Platform after the notice, you agree to the amended terms. If you do not agree to the amendment, you should cease using our Platform and terminate your Account.

2. Our Platform

1. 2.1Through our App we provide a platform (our Platform) that allows you to create and share grocery lists and compare the prices of products (Items) sold by supermarkets and other retailers shown on our App (Stores), among other services which are set out on our App (our Services).
2. 2.2You understand that we only make available the Platform (The WiseList Services). We do not sell Items or provide shopping or delivery services, and we are not the supplier of the goods (or Items) that you are purchasing from the Stores. We do not accept any Liability for the Items supplied by the Stores, the goods or services provided by any other third party (including any Partner, as defined in clause 9), or any contract you enter into with them for the supply of these goods or services.
3. 2.3By accessing and/or using our Platform or Services you:
   1. (a)warrant to us that you have reviewed these Terms;
   2. (b)warrant to us that you have read our Privacy Policy (available on our Platform);
   3. (c)(if you are under 18 years old) represent and warrant that you have permission from your parent or legal guardian to access and use the Platform, and they have accepted these Terms on your behalf; and
   4. (d)agree to use our Platform and accept our Services in accordance with these Terms.
4. 2.4If you are a parent or legal guardian allowing a minor to access and/or use the Platform, you agree to: (1) supervise the minor’s use of the Platform, (2) assume all risks associated with, and liabilities resulting from, the minor’s use of the Platform, (3) ensure that the content on the Platform is suitable for the minor, (4) ensure all information submitted to us by the minor is accurate and (5) provide the consents, representations and warranties contained in these Terms on the minor’s behalf.
5. 2.5We may suspend your Account or terminate these Terms immediately:
   1. (a)if you engage in conduct which we determine (in our sole discretion) is in breach of clause 3;
   2. (b)if you breach any provision of these Terms and that breach has not been remedied within 5 business days of being notified by us;
   3. (c)upon notice to you, if there is any reason outside our control which has the effect of compromising our ability to provide the Services;
   4. (d)upon notice to you, if you are unable to pay your debts as they fall due; or
   5. (e)if we advise you that we wish to cease offering The WiseList Services provided that we must give you 30 business days prior notice.
6. 2.6Upon expiry or termination of these Terms:
   1. (a)you must cease using our Platform;
   2. (b)we will immediately cease providing The WiseList Services to you; and
   3. (c)you agree that any payments made by you to us are not refundable to you.
7. 2.7You must not use our Platform, in any way that competes with or damages our business.
8. 2.8You are responsible for your use of our Platform.

3. Conduct we do not accept

1. 3.1We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Platform in accordance with these Terms. All other uses are prohibited without our prior written consent.
2. 3.2When you use our Platform and use The WiseList Services, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, which is prohibited by any laws applicable to our Platform or The WiseList Services, which we would consider inappropriate or which might bring us or our Platform or Services into disrepute. This includes:
   1. (a)using our Platform to engage in offensive or inappropriate conduct;
   2. (b)anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent or seeking to download personal images available on our Platform) or any other legal rights;
   3. (c)using our Platform to defame, harass, threaten, menace or offend any person;
   4. (d)interfering with any user of our Platform;
   5. (e)tampering with or modifying our Platform, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Platform, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Platform;
   6. (f)using our Platform to send unsolicited electronic messages;
   7. (g)facilitating or assisting a third party to do any of the above acts; or
   8. (h)downloading any information or images available on our Platform unless such information or image is specifically identified as a downloadable item on our Platform.
3. 3.3We’ve designed our Platform for you to use it personally, and not on a commercial basis. You must not use our Platform, The WiseList Services or any of our content, for your commercial purposes.
4. 3.4We may (in our sole discretion) terminate your Account and/or these Terms and ban you from using our Platform if you engage in conduct prohibited by these Terms.

4. Account Registration

1. 4.1You are required to create an account (Account) in order to access the Platform’s features.
2. 4.2To create an Account, you will be required to provide your name, email address, country and postcode (and your phone number, if you sign up with it). You must ensure that any personal information you give to us when creating an Account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.
3. 4.3You may also register for an Account using Sign in with Apple (on iOS), or using your Facebook or other social media network account (Social Media Account). If you sign in to your Account using your Social Media Account, you authorise us to access certain information on your Social Media Account including but not limited to your current profile photo and other basic information such as your name and contact details.
4. 4.4You agree to provide accurate, current and complete information during the registration process and regularly update such information to keep it accurate, current and complete. Your Account is personal and you must not transfer it to others, except with our written permission. It is your responsibility to keep your account details confidential. You are liable for all activity on your account, including purchases made using your account details.
5. 4.5We may contact you via the Platform using in-Account notifications, push notifications or via off-Platform communication channels, such as text message, phone or email.
6. 4.6Your Account and these Terms may be terminated by you at any time, using the ‘Remove account’ functionality (or similar) in the Help & Support section of our App.

5. Shopping and Suitability

1. 5.1Our Platform may allow you to export your grocery list into a Store’s online cart (for example, for Click & Collect or delivery). Any order you then place is placed with the Store on the Store’s own website or app, for the price the Store charges at checkout, and is not placed with us.
2. 5.2Each order you place with a Store results in a separate binding agreement between you and that Store for the supply of products in accordance with the Store’s terms. We are not a party to that agreement.
3. 5.3It is your responsibility to check the order details, including selected Items and pricing, in the Store’s online cart before you submit your order to the Store. Some entries on your list (for example, ones you have typed in yourself) may not be sent to the Store’s online cart.
4. 5.4Please be aware that some of the Items shown on our Platform, and some recipes, meal plans and meal ideas on our Platform, may not be suitable for your personal circumstances including for children under 18 years old, for pregnant women, for persons with underlying medical issues or persons with allergies. Please take extra care when buying products or preparing meals if you fall within one of these categories. It is your responsibility to check the suitability of a product you buy or a meal you prepare. To the maximum extent permitted by law (and subject to the Australian Consumer Law), we are not responsible for determining the suitability of any of the products or meals shown on our Platform and will not be liable to you for any lack of suitability.

6. Restricted Products

1. 6.1Some Items shown on our Platform (including alcohol) are not suitable for, and must not be purchased by, or supplied to, persons aged under 18 years old.
2. 6.2We do not sell or supply age restricted products. By sending an age restricted product to a Store’s online cart through our Platform, you warrant that you are at least 18 years old. The Store’s own terms, including any proof-of-age checks, apply to your purchase.

7. Price and payments

1. 7.1You must pay the price of any paid product or service that you purchase from us, whether through our Platform, through the Apple App Store or Google Play, or through a payment link we send you, such as a WiseList+ Subscription or WiseList+ Lifetime as described in clause 16 (the Price), in accordance with this clause. Unless the Apple App Store or Google Play shows the price in another currency, all amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable).
2. 7.2You must pay the Price using one of the methods set out on our Platform, such as in-app purchase through the Apple App Store or Google Play, or Stripe.
3. 7.3You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. Subject to clause 10 and the Australian Consumer Law, in the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the Price.
4. 7.4If any payment has not been made as set out on our Platform or in the Terms, we may (at our absolute discretion) refuse to provide, or suspend, the paid product or service concerned.
5. 7.5As we offer payment via third party payment processors, such as Apple, Google or Stripe, the payment may be subject to Apple’s, Google’s or Stripe’s terms and conditions.
6. 7.6We may from time to time issue promotional discount codes or offers for certain products or services on our Platform. To claim the discount or offer, you must follow the instructions provided with it. The conditions of use relating to promotional discount codes and offers will be specified on our Platform or our website at the time they are issued, or in the off-Platform communication channels, such as text message, phone or email through which the promotional discount code or offer is communicated to you.
7. 7.7We may from time to time run competitions on our Platform or associated social media platforms. Such competitions are subject to terms and conditions which will be made available on our Platform at the time of the competition.

8. Prices, Availability and Information

1. 8.1All purchases made through our Platform are subject to availability. The prices, specials and product information shown on our Platform are provided for general information and comparison only. They may be estimates, may be based on your postcode or state rather than a particular store, and may not be up to date. The price and availability of an Item at a Store (including in a Store’s online cart) may differ from what is shown on our Platform, and prices shown on our Platform do not include delivery or other fees charged by a Store.
2. 8.2The prices and specials shown on our Platform are not an offer by us to sell any Item. If information on our Platform is subject to an error (for example in relation to a description, price or image), we may correct it at any time.
3. 8.3Some features of our Platform use artificial intelligence to produce content, such as meal plans, meal ideas, recipes imported from links, text or photos, lists, suggested use-by dates and details read from photos of receipts and bills. Content produced by artificial intelligence may be inaccurate or incomplete. It is general information only and is not medical, dietary or food safety advice. You should check it before relying on it, including the ingredients of each meal and the use-by date on the pack.

9. Delivery and Third Parties

1. 9.1We do not deliver Items. If you place an order with a Store after sending your list to the Store’s online cart, the Store (not us) packs, charges for and delivers your order or makes it available for collection, and the Store’s terms about delivery areas, delivery costs, delivery times, substitutions, title and risk apply.
2. 9.2Our Platform contains links to the Stores’ websites and to websites and services operated by other third parties, such as comparison services, brokers and providers for energy, broadband, insurance and loans (Partners). We do not control those websites or services and are not responsible for their content, products, prices or terms. Any agreement you enter into with a Partner is between you and that Partner.
3. 9.3We may receive a commission or other benefit from a Partner when you follow a link to, or sign up with, that Partner through our Platform.

10. Refunds

1. 10.1To the maximum extent permitted by law and subject to our obligations under the Australian Consumer Law, we do not make any representations or warranties in relation to the Platform (including as to whether the Platform or products are or will be fit or suitable for your particular purposes) or our Services, unless expressly stipulated in these Terms.
2. 10.2Australian Consumer Law
   Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
3. 10.3Where your claim is a valid claim under the Australian Consumer Law, we will provide the remedy you are entitled to under the Australian Consumer Law, which may include a refund of the Price of the relevant product or service. Please contact us for further information.
4. 10.414-Day Refund
   Users can request a full refund of any charges made for our services within 14 days of the payment being processed. To request a refund, users must contact our customer service team with their order or account details and reason for the refund. Refunds will be processed to the original payment method within 15 days. This refund policy does not apply to exporting your grocery list into supermarkets for Click & Collect or delivery.

11. Intellectual property

1. 11.1All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Platform, the Terms and the Services) will at all times vest, or remain vested, in us.
2. 11.2You must not, without our prior written consent:
   1. (a)copy or use, in whole or in part, any of our intellectual property;
   2. (b)reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of our intellectual property to any third party; or
   3. (c)breach any intellectual property rights connected with our Platform, our Services or the products, including (without limitation) altering or modifying any of our intellectual property; causing any of our intellectual property to be framed or embedded in another website; or creating derivative works from any of our intellectual property.

12. Limitations

1. 12.1To the maximum extent permitted by law, we make no representations or warranties about our Platform or our Services, including (without limitation) that:
   1. (a)our Platform is complete, accurate, reliable, up-to-date and suitable for any particular purpose;
   2. (b)access to our Platform will be uninterrupted, error-free or free from viruses; or
   3. (c)our Platform will be secure.

   You use and act on our Platform at your own risk.

2. 12.2Despite anything to the contrary, to the maximum extent permitted by law:
   1. (a)our maximum aggregate liability arising from or in connection with the Terms (including your use of the Platform or our Services, the products and/or the subject matter of the Terms) will be limited to, and must not exceed, the portion of the Price paid by you (whether to us or to Apple, Google or another party collecting payment for us) for the products or services the subject of the relevant claim; and
   2. (b)we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
3. 12.3Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:
   1. (a)loss of, or damage to, Items, or any injury or loss to any person;
   2. (b)failure or delay in providing Items, the Platform or our Services;
   3. (c)the acts or omissions of any Store or Partner;
   4. (d)any Items purchased by you;
   5. (e)delivery of any order by a Store; or
   6. (f)breach of the Terms or any law, where caused or contributed to by any: (i) event or circumstance beyond our reasonable control; or (ii) act or omission of you or your related parties,

   and, in any event, any defect, error, omission or lack of functionality or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the Platform, our Services or the products.

13. Collection Notice

1. 13.1We collect personal information about you in order to enable you to access and use our Platform, to contact and communicate with you, to respond to your enquiries, to process your purchases and for other purposes set out in our Privacy Policy. If you choose to tell us about dietary needs, allergies or health goals (for example in Meal Plan), you consent to us collecting, using and disclosing that information (including to our artificial intelligence service providers) to provide those features.
2. 13.2We may disclose that information to third party service providers who help us deliver our services (including our employees, inventory management software, information technology service providers, artificial intelligence service providers, data storage, web-hosting and server providers, professional advisors, payment systems operators and our business partners) or as required by law. If you do not provide this information we may not be able to provide our products to you. In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside Australia.
3. 13.3Our Privacy Policy contains further information about: (i) how we store and use your personal information; (ii) how you can access and seek correction of your personal information; (iii) how you can make a privacy-related complaint; and (iv) our complaint handling process.
4. 13.4By providing personal information to us, you acknowledge we will collect, hold, use and disclose your personal information in accordance with our Privacy Policy.

14. Third party usage rules

1. 14.1If you access or download our mobile application from (1) the Apple App Store, you agree to any Usage Rules set forth in the App Store Terms of Service or (2) the Google Play Store, you agree to the Android, Google Inc. Terms and Conditions including the Google Apps Terms of Service.
2. 14.2We may use Google Maps/Earth mapping services, including Google Maps API(s). Any use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

15. Notice regarding Apple

1. 15.1To the extent that you are using or accessing our Platform on an iOS device, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Platform and any content available on the Platform.
2. 15.2Apple has no obligation to furnish you with any maintenance and support services with respect to our Platform.
3. 15.3If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.
4. 15.4Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
5. 15.5Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party’s intellectual property rights.
6. 15.6You agree to comply with any applicable third-party terms when using our mobile application, including any Usage Rules set forth in the Apple App Store Agreement of Service.
7. 15.7Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
8. 15.8You hereby represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.

16. Subscription Terms, Cancellation and Refunds

1. 16.1Agreement to Pay: You agree to pay all charges associated with your subscription (Subscription) as described on our Platform.
2. 16.2WiseList+: WiseList+ is our paid membership. It is offered as a monthly or annual Subscription and, where we offer it, as WiseList+ Lifetime (see clause 16.7). Its features and prices are described on our Platform. Subscriptions renew automatically at the end of each period until cancelled.
3. 16.3Cancellation: You may terminate your Subscription at any time during its term; however, you must pay all amounts due and owing before the termination is effective.
4. 16.4App Store and Google Play: If you purchased your Subscription through the Apple App Store or Google Play, it is billed by Apple or Google, and you can manage or cancel it in your App Store or Google Play account settings.
5. 16.5Monthly Subscriptions: Monthly Subscriptions may be terminated at any time, and the Subscription will not renew the following month. No refunds will be provided for partially unused subscription periods.
6. 16.6Annual Subscriptions: Annual subscriptions may be terminated at any time during the annual term; however, no refunds will be provided for partially unused subscription periods.
7. 16.7WiseList+ Lifetime: WiseList+ Lifetime is a one-time purchase and is not a Subscription. It is subject to the WiseList+ Lifetime Terms, which form part of these Terms for WiseList+ Lifetime purchases. If there is any inconsistency between the WiseList+ Lifetime Terms and these Terms, the WiseList+ Lifetime Terms apply to WiseList+ Lifetime. Clause 16.8 (Suspension) applies to WiseList+ Lifetime as it applies to a Subscription.
8. 16.8Suspension: We reserve the right to suspend your Account or Subscription immediately under the following conditions:
   1. (a)if it is necessary to protect our customer data or the security of our Platform;
   2. (b)if you fail to respond adequately to a claim of alleged infringement;
   3. (c)if you fail to pay any amount due under these Terms;
   4. (d)if you violate or fail to abide by these Terms.

   If suspension occurs, it will apply to the minimum extent necessary. If the issues causing suspension are not resolved within 30 days, we may terminate your Subscription and delete your data without any retention period. Additionally, repeated suspensions (more than twice in any 12-month period) may result in termination of your Subscription without further notice.

17. General

1. 17.1Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
2. 17.2Disputes: Neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).
3. 17.3Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you made a purchase or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
4. 17.4Waiver: Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing.
5. 17.5Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control.
6. 17.6Relationship of parties: These Terms are not intended to create a partnership, joint venture or agency relationship between the parties.
7. 17.7Photographs: If you provide us with photographs of Items, including via email or by tagging us on social media, you consent to us publishing such photographs and details (including but not limited to your name, location and date) for our marketing purposes including on our Platform and social media. This does not apply to photos you upload through features of our App (such as photos of receipts, bills, barcodes or recipes).
8. 17.8Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.
9. 17.9Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
10. 17.10Entire agreement: The Terms contain the entire understanding and agreement between you and us in respect of their subject matter.
11. 17.11Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on our Platform. Prior to making a purchase, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them.
12. 17.12Governing law: These Terms are governed by the laws of Victoria. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Victoria and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The App may be accessed in Australia and overseas. We make no representation that our Platform complies with the laws (including intellectual property laws) of any country outside of Australia. If you access our Platform from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place you access our Platform.